Medway Development Company Charter

As a developer supporting the regeneration of Medway, we aim to deliver high quality housing. We have set out a list of rules that each of our employees are trained and adhere to – this is very important to us as it sets out our commitment to you about the service, procedures, and information you receive during your journey with us. 

We are also a registered developer with the New Homes Quality Board (NHQB)* and comply with their requirements, which is made available to you when you begin the process of buying a new home. 

*This code applies to homes reserved after 04/03/2025 – any reservations prior to this date are covered by the Consumer Code for Home Builders, more information can be found in your reservation pack. 

As your homebuilder, we will: 

  • Provide you with an excellent service. 
  • Prove clear and detailed information to enable you to make a well-informed decision about your new home. 
  • Provide staff that are well trained and knowledgeable during the buying process and beyond. 
  • Ensure we answer any questions you may have and provide you with any relevant contact details. 
  • Always assist with any questions you may have and will provide you with relevant contact details 
  • Provide you with details on our complaints policy should you become dissatisfied with any part of your journey with us. 
  • Provide you with reliable information about the Warranty cover and any other cover which you may benefit from. 
  • Our aim for any after-sales queries is to respond effectively and efficiently. We therefore provide contact details for us, as well as details to be contacted in an event of an emergency. 
  • Provide you with Health and Safety advice to minimise risk during your time visiting the construction area and in the use of your new home once moved in. 
  • Keep you informed with any sales progress for your new home and provide you with the opportunity to view your completed home again once noticed to complete has been served. 
  • We will ensure a Home Demonstration is arranged before moving in, so you are fully aware of the facilities and functions of your new home. 

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